1. Student having any dispute or grievance should bring it to the attention of WMI Management Representative, who will investigate.
2. WMI endeavours to resolve the issue (dispute, grievance, appeals etc) within 14 working days.
3. Unresolved or difficult issues shall be brought to the attention of WMI Management.
4. Where there are other parties involved, proper and relevant information shall be provided to them in a timely manner. Where other parties’ decision is required, consultation and documentation should be properly done.
5. In the Private Education Mediation-Arbitration Scheme, parties to a dispute will first be referred for mediation at the Singapore Mediation Centre, and if the dispute is not resolved through mediation, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.
