1) General Provisions:
a) The student/participant is deemed to have a contractual relationship with WMI upon signing the Student Contract.
b) The course is deemed as "Non-delivery", if:
i) WMI fails, for any reason, to commence the Course on the Commencement Date;
ii) WMI terminates the Course, for any reason, prior to the Course Commencement Date;
iii) WMI fails, for any reason, to complete the Course by the Completion Date;
iv) WMI terminates the Course for any reason prior to the completion of the Course;
v) WMI has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in the Student Contract within any stipulated timeline set by CPE;
vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
c) "Non-Refundable Fee” shall be clearly indicated on the student contract. The Non-Refundable Fee includes:
i) Pre-course administration & application fee
ii) Uniform fee
iii) Training Materials (including Computer Based Training Materials where applicable)
iv) Any other fee or miscellaneous fee that have been consumed or reasonably deemed as consumed at the point of the withdrawal/request for withdrawal.
d) “Maximum Refundable Fee” is defined as total fee less any consumed portion and non-refundable fees as per Para 1c) of WMI Refund Policy.
e) In any case, the amount of refund shall not exceed the amount that has been paid by the student for the particular course. WMI shall not be responsible for any other costs/loss directly or indirectly incurred by students (e.g. bank charge, exchange rate loss etc), other than what is paid directly to WMI by the student.
f) This refund policy does not apply to the following conditions:
i) The student is expelled on disciplinary basis
ii) Loss of Student’s Pass Status during the course of study
iii) Student is declared bankrupted during the course of study
g) Arising from Para 1f), student may appeal as per WMI Dispute Resolution Policy
2) Refund for Withdrawal Due to Non-Delivery of Course:
a) In Under the circumstance as set out in Para 1b) of WMI Refund Policy, WMI shall notify the student in writing within three (3) working days upon knowledge of WMI.
b) Student shall be informed alternative study arrangements (if any) and is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid, should the student decide to withdraw.
Upon confirmation of student’s intention of withdrawal, the refund shall be executed within seven (7) working days from the withdrawal/request of refund.
3) Refund for Withdrawal Due to Other Reasons:
a) In any circumstance of withdrawal other than those set out in Para 1b of WMI Refund Policy, the refund amount shall be calculated based on the refund schedule below:
b) The refund shall be executed within seven (7) working days of receiving the student’s written notice of such withdrawal.
c) In the event of course transfer/deferment, upon approval of such transfer/deferment,the student shall be deemed as “withdraw” from the current course and any refund applicable shall be calculated and handled based on the original student contract. The student shall enter into new contract for the course/cohort that the student is transferred/deferred to.
The Student’s written notice of withdrawal is received more than fourteen (14) days prior to the Course Commencement Date.
80% of the Maximum Course Fees refundable
The Student’s written notice of withdrawal is received prior, but not more than fourteen (14) days prior to the Course Commencement Date.
50% of the Maximum Course Fees refundable
The Student’s written notice of withdrawal is received after, but not more than fourteen (14) days after the Course Commencement Date.
30% of the Maximum Course Fees refundable
The Student’s written notice of withdrawal is received more than fourteen (14) days after the Course Commencement Date.